SECTION O3 — ABSENCE & MAKE-UP POLICY

3.1 OUR PHILOSOPHY

WE RECOGNIZE THAT LIFE HAPPENS — ILLNESS, FAMILY PLANS, AND EMERGENCIES DON'T FOLLOW A RIGID CALENDAR. OUR MAKE-UP POLICY IS DESIGNED TO ENSURE NO CHILD MISSES OUT ON A CREATIVE EXPERIENCE WITHOUT SOME FORM OF MEANINGFUL ACCOMMODATION.

MAKE-UP CLASSES FOR YOUTH SUMMER ARTS ARE OFFERED THROUGHOUT THE SUMMER, GIVEN THERE IS SUFFICIENT ENROLLMENT DURING THE WEEK/DAY OF YOUR CHOICE. DEPENDING ON LOGISTICS, MAH WILL DO OUR BEST TO WORK WITH FAMILIES TO RE-SCHEDULE AND MAKE REASONABLE ACCOMMODATIONS.

3.2 ABSENCE TYPES & MAKE-UP OPTIONS

ILLNESS — SINGLE DAY

MAKE-UP OPTION: ONE MAKE-UP CLASS DURING THE YOUTH SUMMER ARTS 2026 CALENDAR SEASON (JUNE 8TH- AUGUST 14TH, 2026).

NOTICE REQUIRED: NOTIFY MAH BY 9:00 AM ON THE DAY OF ABSENCE VIA EMAIL AND TEXT/CALL. ABSENCES REPORTED AFTER 9:00 AM ARE NOT ELIGIBLE FOR MAKE-UP OR CREDIT.

ILLNESS — EXTENDED (3 OR MORE CONSECUTIVE DAYS WITH DOCUMENTATION)

MAKE-UP OPTION: PRORATED MAH STORE CREDIT FOR EACH MISSED DAY BEYOND THE FIRST TWO, OR THE OPTION TO TRANSFER REMAINING DAYS TO BE USED WITHIN THE SAME CALENDAR SEASON (JUNE 8TH –AUGUST 14TH, 2026) - SUBJECT TO AVAILABILITY.

NOTICE REQUIRED: A DOCTOR'S NOTE OR WRITTEN DOCUMENTATION MUST BE SUBMITTED WITHIN 5 BUSINESS DAYS OF YOUR CHILD'S RETURN TO THE INITIALLY SCHEDULED SESSION.

SESSION/DAY(S) CLOSURE BY MUNDO ART HAUS (WEATHER, EMERGENCY, INSTRUCTOR UNAVAILABILITY)

MAKE-UP OPTION: A MAKE-UP DAY WILL BE SCHEDULED BY MAH. IF A MAKE-UP DAY CANNOT BE ARRANGED, A FULL PRORATED MAH STORE CREDIT OR CASH REFUND WILL BE ISSUED FOR EACH AFFECTED DAY.

NOTICE: MAH WILL NOTIFY FAMILIES BY 7:30 AM ON THE DAY OF CLOSURE VIA EMAIL AND TEXT MESSAGE.

3.3 MAKE-UP CLASS RULES

- EACH ENROLLED CHILD MAY USE A MAXIMUM OF 2 MAKE-UP CLASSES PER SESSION WEEK, AND NO MORE THAN 4 MAKE-UP CLASSES PER FULL SUMMER

- MAKE-UP CLASSES MUST BE USED WITHIN THE SAME SUMMER SEASON (JUNE–AUGUST); THEY DO NOT ROLL OVER INTO FALL PROGRAMMING

- MAKE-UP CLASS AVAILABILITY IS ON A FIRST-COME, FIRST-SERVED BASIS AND SUBJECT TO OPEN STUDIO CAPACITY — BOOK EARLY THROUGH THE FAMILY PORTAL

- MAKE-UP CLASSES APPLY ONLY TO WHOLE MISSED DAYS; THEY ARE NOT AVAILABLE FOR PARTIAL DAYS OR LATE ARRIVALS

- NO MAKE-UP CREDIT IS AVAILABLE FOR ABSENCES REPORTED AFTER 9:00 AM ON THE DAY OF THE ABSENCE

3.4 ILLNESS DURING A MULTI-WEEK SESSION

FOR FAMILIES ENROLLED IN MULTI-WEEK MAH SUMMER SESSION: IF A CHILD MISSES MORE THAN 3 CONSECUTIVE DAYS DUE TO DOCUMENTED ILLNESS, MUNDO ART HAUS WILL OFFER THE OPTION TO TRANSFER THE REMAINING DAYS TO A FUTURE SESSION (PENDING AVAILABILITY) RATHER THAN ISSUING CREDIT ONLY. THIS OPTION MUST BE REQUESTED WITHIN 7 DAYS OF THE CHILD'S RETURN TO THE INITIAL SESSION.

3.6 BEHAVIORAL OR VOLUNTARY DISMISSAL

IN THE RARE CASE THAT A CHILD IS ASKED TO LEAVE A SESSION DUE TO BEHAVIOR THAT COMPROMISES THE SAFETY OR WELLBEING OF OTHERS, NO REFUND, CREDIT, OR MAKE-UP ACCOMMODATION WILL BE ISSUED. MUNDO ART HAUS RESERVES THE RIGHT TO DISMISS A CAMPER AT ANY TIME IN ACCORDANCE WITH OUR CODE OF CONDUCT.

SECTION 4 — MISCELLANEOUS

4.1 POLICY UPDATES

MUNDO ART HAUS RESERVES THE RIGHT TO AMEND THIS POLICY AT ANY TIME. MATERIAL CHANGES WILL BE COMMUNICATED TO ENROLLED FAMILIES VIA EMAIL AT LEAST 14 DAYS BEFORE TAKING EFFECT. FAMILIES ENROLLED PRIOR TO AN AMENDMENT ARE SUBJECT TO THE POLICY VERSION IN EFFECT AT THEIR ENROLLMENT DATE.

4.2 DISPUTE RESOLUTION

FAMILIES WHO BELIEVE A REFUND, CREDIT, OR MAKE-UP ACCOMMODATION WAS INCORRECTLY CALCULATED OR DENIED MAY SUBMIT A WRITTEN DISPUTE TO MUNDOARTHAUS@PROTON.ME WITHIN 14 DAYS OF RECEIVING THE DETERMINATION. MUNDO ART HAUS WILL RESPOND WITHIN 5 BUSINESS DAYS WITH A FINAL DETERMINATION. WE ARE COMMITTED TO HANDLING ALL DISPUTES WITH FAIRNESS, TRANSPARENCY, AND A GENUINE DESIRE TO FIND THE RIGHT OUTCOME FOR YOUR FAMILY.

4.3 CONTACT

EMAIL: MUNDOARTHAUS@PROTON.ME

TELEPHONE: (310) 678-7403

LOCATION: LOS ANGELES, CA

POLICY EFFECTIVE: MAY 1, 2026

FAMILY ACKNOWLEDGMENT

BY COMPLETING ENROLLMENT AND SUBMITTING PAYMENT, I/WE CONFIRM THAT WE HAVE READ, UNDERSTOOD, AND AGREE TO THE MUNDO ART HAUS SUMMER CAMP PAYMENT, CANCELLATION, AND MAKE-UP POLICY AS STATED IN THIS DOCUMENT.

© 2026 MUNDO ART HAUS . LOS ANGELES, CALIFORNIA. ALL RIGHTS RESERVED.

 * All registrations are final and non-refundable. Missed days or cancellations cannot be refunded. Credits for future programs may be offered at MAH's sole discretion.

* Accepted payment methods: Credit or debit card (Visa, Mastercard, American Express, Discover), PayPal, and PayLater via the MAH website at www.mundoarthaus.org. Zelle and cash are also accepted — please contact our office at (310) 678-7403 to make arrangements. All prices are in U.S. dollars. Payments are processed securely through Wix web processing services.

* Sibling discount: A 10% discount is applied to the session fee for each additional sibling enrolled. Discounts cannot be combined with other promotional pricing.